Phone, Tablet, and Laptop Repairs To You

How it works:

  1. Make a booking by calling us on 1800 DR BOOM (372 666), sending us an email at drboomhelp@gmail.com or use the Contact Us Form to confirm pick up time and location.
    a.  Must provide
            i. Full Name
           ii. Pick Up / Drop Off Time and Address
          iii. Contact Number
          iv. Email address
           v. Device Brand & Model
          vi. Issue with device
  2. Have your device ready in a zip locked bag.
  3. A Team Member will arrive and pick up your device.
  4. Our senior technician will call you with a quote and payment method.
           a. Cash (Minimal Change carried)
           b. Card (Only available in selected areas)
           c. Online Payment (via email)
           d. zipPay
  5. After the device has been repaired you will receive an invoice via email.
  6. Device is delivered back to you.

     

     Terms and Conditions

    • Pick up location must be within a 20km radius of our stores.
    • Phones must be contained in a Zip Locked Bag for pick up.
    • Customers must present their senior card to redeem the Senior Discount.
    • Service is available 7 days a week (Monday - Sunday). Same Day Pick Up must be booked before 4pm.
    • If the quote is rejected a $40 assessment fee will be charged.
    • Full payment must be confirmed before the device is returned.
    • Customers must be present at the arranged drop off location and time to accept delivery.
    • Turnaround for repairs is subject to:
            a. Parts availability
            b. Time taken for customer acceptance / rejection of quote