FAQ’s | Dr Boom Communications Phone Repair & Accessories

We only ship domestically within Australia.

At Dr Boom Communications, we take pride in ourselves by offering our customers’ phone case brands that cannot be found anywhere else in the market. These brands include Boomtique, Dr Boom, Coach, and Diesel.

Depending on the issue, repairs could take up to a few hours. Our technicians will be able to estimate how long it will take. More complex issues may need to be sent to our National Service Centre, which could take up to two weeks.

All repairs come with a Lifetime Guarantee on parts and workmanship and will not cover any liquid or physical damage or third party tampering after it has been returned to you. For further details, refer to our Repairs page.

Warranty claims for service work cover the parts/labour provided in that service and do not cover any other component or item not included on the receipt of payment. If there are any other faults found with the device during the assessment you will receive a call from our technician with a quote before any further action is taken.

We will only repair devices with our own quality sourced spare parts. Parts provided from external sources will not be used.

Unfortunately, we do not sell our spare mobile parts at all.

Contact the store of purchase immediately and notify them of the issue and the next time you can return to the store for them to assess the item. We may need to send the item to the manufacturer/supplier for assessment, which can take up to 30 days. You must have your proof of purchase with you. Please refer to our Terms and Conditions of Sale for more detail.

If you are unable to make it back to the store please call us on 1800 DR BOOM for further assistance. Alternatively, many manufacturers have dedicated support centres designed specifically to deal with issues in relation to their products and may even provide in-home support and advanced troubleshoot. In many circumstances the manufacturer may therefore be able to provide a quicker assessment of, and remedy for, any issue with your product.

A product sent for assessment can take up to 30 days before an outcome can be determined. This period also takes into account the time it takes for the item to be sent to the manufacturer/supplier.

Speak with our friendly staff and they can place a customer order for you. If our warehouse does not have stock on hand it may take longer for the item to arrive.

We understand it can be tricky to install a screen protector, especially on a device with curved edges. Our team are more than happy to assist and can install one of our quality screen protectors onto your device for you on the spot.

To provide a suitable remedy for the product, it needs to be assessed for us to determine if it is a major or minor fault. If it is a minor fault, we will offer you a relevant remedy at our discretion. If it is a major fault then you can choose a refund, exchange, or replacement as a remedy at your discretion.

We do not refund for change of mind purchases. If the product is unused, in perfect sealed condition and you present your docket, then we may exchange the item at our discretion.