Samsung Phone Screen Not Working? Here’s How to Fix It
Imagine running on the treadmill, jamming to your favourite workout playlist on your Samsung Galaxy, when the touchscreen suddenly freezes. It can be frustrating, but there are some simple solutions to get you and your device back up and running. So, before you panic, here’s a quick guide to fixing the issue of a Samsung phone screen not working. Follow these troubleshooting steps to try & resolve this problem.
Check for Physical Damage
The first thing you should do is inspect your phone for visible signs of physical damage. Cracks, chips, or scratches on the screen can prevent the touchscreen from functioning properly. Additionally, remove screen protectors or phone cases, because sometimes these can interfere with touch sensitivity. Ensure your screen is clean and free from debris or moisture, as these can also affect your screen’s responsiveness.
See If Your Apps Are the Culprits
Are you still asking, ‘Why is my phone screen not working?’ Apps can be the culprits.
Applications can sometimes get corrupted and crash your phone system, making your Samsung touchscreen insensitive. Check your phone for these apps that commonly cause touchscreen problems:
- Screen Dimming/Filter Apps: Third-party apps that dim the screen, reduce blue light, or apply colour filters can sometimes interfere with touchscreen functionality.
- Accessibility Apps: Apps designed for accessibility features like TalkBack can override normal touch behaviour if enabled unintentionally.
- Launcher/Home Screen Replacement Apps: Custom launchers or home screen replacements may have conflicts with Samsung’s default touch screen drivers.
- Task Killer/Battery Saver Apps: Aggressive task killers or battery-saving apps can terminate crucial system processes needed for proper touch input.
- Malware/Incompatible Apps: Malicious apps or apps not optimised for your specific device can cause system instability and touchscreen glitches.
The most common solution is to identify and uninstall any recently downloaded app that could be causing the issue. If that doesn’t work, try other quick fixes below.
Restart Your Samsung Phone
A simple restart can clear any temporary software glitches or memory issues that may be causing the touchscreen to malfunction. To restart, press and hold the Power and Volume Down buttons simultaneously for 10 to 15 seconds until the Samsung logo appears.
Boot into Safe Mode
If a restart doesn’t resolve the issue, try booting your Samsung phone into Safe Mode. This mode disables all third-party apps and runs only the pre-installed software, allowing you to determine if a recently installed app is causing the touchscreen problem. How to boot into Safe Mode? Press and hold the Power button, then tap and hold the ‘Safe Mode’ option when it appears.
Check for Software Updates
Is your Samsung phone’s touchscreen still not working? Check for software updates.
Outdated software can sometimes lead to compatibility issues and touchscreen malfunctions. Check for any available software updates by going to Settings > Software Update > Download and Install. Samsung regularly releases updates to improve performance and fix bugs, so keeping your phone up-to-date is crucial.
Disable Touch Sensitivity and TalkBack
As mentioned above, Samsung phones have a ‘Touch Sensitivity’ feature that increases the screen’s sensitivity when using a screen protector. If this feature is enabled without a screen protector, it can cause touchscreen issues. Try to fix a touch screen not working by disabling it: go to Settings > Display > Touch Sensitivity.
Moreover, the TalkBack accessibility feature, originally designed for visually impaired users, can interfere with the touchscreen if you’ve enabled it unintentionally. Turn it off by going to Settings > Accessibility > TalkBack and toggling the switch.
Do a Factory Reset as a Last Resort
What to do when your Samsung screen doesn’t work even after trying several troubleshooting tips? You may need to perform a factory reset as a last resort.
A factory reset will erase all data and settings on your phone, so be sure to back up your important data first. Once your data is safe, go to Settings > General Management > Reset > Factory Data Reset.
Bring Your Samsung Phone to the Nearest Dr Boom Store
If you’ve tried all the troubleshooting steps and your Samsung phone’s touchscreen still isn’t working, it’s time to seek professional help. There may be a hardware issue or a more complex software problem that requires expert diagnosis and repair.
Contact an authorised Samsung service centre or a reputable third-party repair shop like ours for assistance. Each Dr Boom Communications store has a dedicated technician who can perform professional Samsung screen repair and get your device back up and running. We have shops in Sydney CBD, Eastgardens, Westfield Bondi and other locations. Find the nearest Dr Boom store today.
Summing It Up
A non-responsive touchscreen can be a major inconvenience, but with some troubleshooting steps, you can often resolve the issue yourself. But if you’re unsure or uncomfortable with performing any step mentioned above, it’s best to seek professional help to avoid further complications. Experienced technicians know exactly how to fix a Samsung phone screen that is not working. Some can even provide a same-day service to have your Samsung phone’s touchscreen working smoothly again.
Contact us today to book a Samsung screen repair service.
